ZohoDesk & ZohoAnalytics: Display Ticket Attachments in Analytics Report
- Joel Lipman
- Zoho
- Hits: 771
A quick article with the code to download image attachments from a Zoho Ticket and then to upload the attachment to Zoho Analytics.
Why?
First of all, we couldn't find how to sync attachments from ZohoDesk to ZohoAnalytics using the integration. Other tables will sync but we couldn't find attachments, so our solution here is to create a data table and then to push the attachment from ZohoDesk to ZohoAnalytics using the API.
The use-case here is that a client wants customers to submit ZohoDesk tickets and upload photos of the problematic product to the ticket. They then want an Analytics report to show these photos.
How?
The following is simply the steps to create a data table in ZohoAnalytics, then the code to list a ticket's attachments and push them to the ZohoAnalytics data table.