Zoho Desk: Re-enable Desktop Notifications after clicking on "Not Now"

Zoho Desk: Re-enable Desktop Notifications after clicking on "Not Now"

What?
This is a quick article to re-enable desktop notifications after having been prompted initially and having clicked on "Not Now".

Why?
I'm not sure when this prompt is supposed to prompt you again. A client of ours had accidentally clicked on "Not Now" instead of clicking on the "Enable". Documented below is how to get this to prompt you again.
Zoho Desk - Re-enable desktop notifications - Prompt

How?
This largely depends on whether you are using the Google Chrome web browser. In this case version 100 and is correct at time of print.

  1. Open Chrome Web Browser
  2. Click on the vertical ellipsis/3 dots icon int the top right
    Zoho Desk - Re-enable desktop notifications - Prompt
  3. Click on “Settings”
  4. Click on “Privacy and Security”
    Zoho Desk - Re-enable desktop notifications - Prompt
  5. Click on “Site Settings”
    Zoho Desk - Re-enable desktop notifications - Prompt
  6. If the ZohoDesk activity appears then click into this,
    Zoho Desk - Re-enable desktop notifications - Prompt
    if not then:
  7. Click on “View permissions and data stored across sites”
    Zoho Desk - Re-enable desktop notifications - Prompt
  8. Click on “zoho.eu” this will dropdown all Zoho apps
    Zoho Desk - Re-enable desktop notifications - Prompt
  9. Click on “desk.zoho.eu”
    Zoho Desk - Re-enable desktop notifications - Prompt
  10. Click on “Clear Data”
    Zoho Desk - Re-enable desktop notifications - Prompt
  11. You will be prompted to confirm, click on “Clear”
  12. Then also click on “Reset Permissions” (usually only if you enabled notifications previously) > Reset
  13. Return to Zoho Desk and you will get the popup to enable Desktop Notification
  14. Click on “Enable”
    Zoho Desk - Re-enable desktop notifications - Prompt
  15. Then click on “Allow” (browser popup prompt)
    Zoho Desk - Re-enable desktop notifications - Prompt

For Mac Users:
Sequoia 15.1.1: System Settings > Notifications > Google Chrome > Allow Notifications.

Category: Zoho Desk :: Article: 349