This is a quick article to re-enable desktop notifications after having been prompted initially and having clicked on "Not Now".
Why?
I'm not sure when this prompt is supposed to prompt you again. A client of ours had accidentally clicked on "Not Now" instead of clicking on the "Enable". Documented below is how to get this to prompt you again.
![Zoho Desk - Re-enable desktop notifications - Prompt](/images/screenshots/zoho/2022/zoho_desk_re-enable_desktop_notifications_001.png)
How?
This largely depends on whether you are using the Google Chrome web browser. In this case version 100 and is correct at time of print.
- Open Chrome Web Browser
- Click on the vertical ellipsis/3 dots icon int the top right
- Click on “Settings”
- Click on “Privacy and Security”
- Click on “Site Settings”
- If the ZohoDesk activity appears then click into this,
if not then: - Click on “View permissions and data stored across sites”
- Click on “zoho.eu” this will dropdown all Zoho apps
- Click on “desk.zoho.eu”
- Click on “Clear Data”
- You will be prompted to confirm, click on “Clear”
- Then also click on “Reset Permissions” (usually only if you enabled notifications previously) > Reset
- Return to Zoho Desk and you will get the popup to enable Desktop Notification
- Click on “Enable”
- Then click on “Allow” (browser popup prompt)