Zoho Creator/Deluge: Calculating with Timezone Offsethttps://www.joellipman.com/articles/crm/zoho/zoho-creator-deluge-calculating-with-timezone-offset.html

07 December 2021 (+01:00). We want to tell our customer they have an appointment at 4pm their time in Luxembourg; tell the agent/salesperson to call the customer at 7am in Los Angeles; and tell headquarters or the system calendar that the appointment is at 10am. How? So...

• Type: Article
• Author: Joel Lipman
• Category: Zoho
• Language: *

Zoho CRM: Using a function for validation rules (or restricting specific picklist options by user profile)https://www.joellipman.com/articles/crm/zoho/zoho-crm-using-a-function-for-validation-rules.html

11 February 2022 Why? There were several alternatives we considered beforehand which still didn't fit the requirement: A client's first-line agents would have a lead record with the status "New Lead". The client wanted that if the status had changed to something else,...

• Type: Article
• Author: Joel Lipman
• Category: Zoho
• Language: *

Accessing Apimo WebService APIhttps://www.joellipman.com/articles/automation/api-misc/accessing-apimo-webservice-api.html

29 March 2016 // cURL With SSL via method GET: FAIL $header = array( "Content-Type: text/xml;charset=UTF-8", "Accept: gzip,deflate", "User-Agent: WWPC uAPI Test", "Cache-Control: no-cache", "Pragma: no-cache", "Connection: Keep-Alive", "Host: api.apimo.com",...

• Type: Article
• Author: Joel Lipman
• Category: API Miscellaneous
• Language: *

GoDaddy Apache cPanel: Install SSL Certificatehttps://www.joellipman.com/articles/linux/cpanel/godaddy-apache-cpanel-install-ssl-certificate.html

07 April 2022 on the "Refresh Site" button in the popup. (if already installed it just lets you click on "Ok"). Initially I got a support agent from GoDaddy to do this who said it would take about 6 hours to 2 days to take effect. Not sure what was supposed to happen...

• Type: Article
• Author: Joel Lipman
• Category: cPanel
• Language: *

Zoho Deluge: Determine if Daylight Savings are in effecthttps://www.joellipman.com/articles/crm/zoho/zoho-deluge-determine-if-daylight-savings-are-in-effect.html

03 July 2023 a fair few articles on this website but for clients in the US, where there could be 4 different timezones between customer, agent, HQ, server; we would create a separate table to manage this data. I can't do this for every client, so here's a quick...

• Type: Article
• Author: Joel Lipman
• Category: Zoho
• Language: *

Zoho Creator: Get Images in Report to be Exported to PDFhttps://www.joellipman.com/articles/crm/zoho/zoho-creator-get-images-in-report-to-be-exported-to-pdf.html

26 January 2024 Process Customer visits website to report a faulty product; using website form or chat. Customer can upload or send to agent to upload to a Zoho Desk support ticket as an attachment. The ticket will appear in a Quality Control report in Zoho Creator...

• Type: Article
• Author: Joel Lipman
• Category: Zoho
• Language: *