For Zoho Services only:

I'm actually part of something bigger at Ascent Business Solutions recognized as the top Zoho Premium Solutions Partner in the United Kingdom.

Ascent Business Solutions offer support for smaller technical fixes and projects for larger developments, such as migrating to a ZohoCRM.  A team rather than a one-man-band is always available to ensure seamless progress and address any concerns. You'll find our competitive support rates with flexible, no-expiration bundles at  For larger projects, check our bespoke pricing structure and receive dedicated support from our hands-on project consultants and developers at

The team I manage specializes in coding API integrations between Zoho and third-party finance/commerce suites such as Xero, Shopify, WooCommerce, and eBay; to name but a few.  Our passion lies in creating innovative solutions where others have fallen short as well as working with new businesses, new sectors, and new ideas.  Our success is measured by the growth and ROI we deliver for clients, such as transforming a garden shed hobby into a 250k monthly turnover operation or generating a +60% return in just three days after launch through online payments and a streamlined e-commerce solution, replacing a paper-based system.

If you're looking for a partner who can help you drive growth and success, we'd love to work with you.  You can reach out to us on 0121 392 8140 (UK) or  You can also visit our website at

Zoho CRM & Zoho Bookings Issue: Full Name appears in Last Name (first name first name last name)

A quick article to explain why the full name might appear in the last name field in Zoho CRM.

We had a customer report the issue that sometimes the full name of a contact was appearing in the last name field and creating a contact called "Firstname Firstname Lastname" (eg. "Joel Joel Lipman" - when Joel is not my middle name).

This is a setting that is enabled by default in Zoho Bookings as documented in the official documentation. Not sure why anyone would want to leave this enabled without applying the fix.

So the fix is a setting:
  1. Login to Zoho Bookings as the admin
  2. Click on the settings cog icon in the top right corner
  3. Navigate to the appropriate workspace
  4. Click on Registration Form
    Zoho CRM Zoho Bookings Sync Issue: Full Name appears in Last Name: Registration Form
  5. Configure the field for Guest Users
  6. Hover over "Name" and click on the pencil icon to edit this
    Zoho CRM Zoho Bookings Sync Issue: Full Name appears in Last Name: Guest Users Name Field
  7. Alongside "Field Type", select "First Name, Last Name"
    Zoho CRM Zoho Bookings Sync Issue: Full Name appears in Last Name: Guest Users First Name Last Name Setting

Now your booking form will be similar to the following:
Zoho CRM Zoho Bookings Sync Issue: Full Name appears in Last Name: Form Preview

And if the account is integrated with Zoho CRM, the contacts will be pushed correctly as first name and last name rather than full name to last name:
Zoho CRM Zoho Bookings Sync Issue: Full Name appears in Last Name: Sync with CRM


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Kind Regards,

Joel Lipman

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