Zoho CRM & Zoho Bookings Issue: Full Name appears in Last Name (first name first name last name)
- Joel Lipman
- Zoho
- Hits: 2741
A quick article to explain why the full name might appear in the last name field in Zoho CRM.
Why?
We had a customer report the issue that sometimes the full name of a contact was appearing in the last name field and creating a contact called "Firstname Firstname Lastname" (eg. "Joel Joel Lipman" - when Joel is not my middle name).
How?
This is a setting that is enabled by default in Zoho Bookings as documented in the official documentation. Not sure why anyone would want to leave this enabled without applying the fix.