For Zoho Services only:

I'm actually part of a bigger team at Ascent Business Solutions where we have support technicians and project consultants. Support is for smaller technical fixes but this can include developments, reports or integrations; depending on the size of the task. Projects are for more time-consuming developments such as revamps of the Zoho Suite of apps or on-site training. The advantage of a team is that if I am out-of-office for a day or so, there is always someone at Ascent Business Solutions who can deal with any queries/issues you may have.

Our support rates can be found and purchased at A support bundle doesn't have an expiry date. So whether we can do what you want within the bundle and a year later need further support, if there are minutes left on the bundle then there is no additional charge.

Our project rates for bigger developments can be found at and will involve a dedicated project consultant along with developers who will hold your hand through the development process.

If you want help building a solution for one of the Zoho Apps in the Zoho Suite, contact us on 0121 392 8140 (UK) or by email at You can also visit our website at

I regularly build and specialize in 2-way API integrations for Xero, Shopify and eBay.

Zoho CRM & Zoho Creator: Query returns some fields missing other data on the record

A super quick article to demonstrate how an idiot like myself can misread the documentation. This particular article shows you how to customize the search results or response from using zoho.creator.getRecordById().

My use case scenario is that I was trying to build a related list in Zoho CRM with a view on to related records in Zoho Creator. For some reason, only some random fields were being returned, all pretty much useless to me. Well the "for some reason" turned out to be because my detail view on the report was displaying a report/document template.

The quick answer is:
Add the fields you want to the detail view of the report you are accessing.
Zoho Creator - GetRecordByID or SearchRecords missing data - Quick Answer
The detailed resolution is:
  1. Create a duplicate of the report with the records you want
  2. Click on "Detail View"
  3. Click on "Layout"
  4. Select the first list layout
  5. Click on "Configure fields for Web"
  6. Add Fields that you want returned
  7. Done

This applies to Zoho Creator 5 when using zoho.creator.getRecords(), zoho.creator.searchRecords(), zoho.creator.getRecordById(), and invokeUrl [ ...api v2... ]


Credit where Credit is Due:

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Disclaimer: The information on this website is provided without warranty and any content is merely the opinion of the author. Please try to test in development environments prior to adapting them to your production environments. The articles are written in good faith and, at the time of print, are working examples used in a commercial setting.

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Joel Lipman

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Badge - Certified Zoho Creator Associate
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