For Zoho Services only:

I'm actually part of a bigger team at Ascent Business Solutions where we have support technicians and project consultants. Support is for smaller technical fixes but this can include developments, reports or integrations; depending on the size of the task. Projects are for more time-consuming developments such as revamps of the Zoho Suite of apps or on-site training. The advantage of a team is that if I am out-of-office for a day or so, there is always someone at Ascent Business Solutions who can deal with any queries/issues you may have.

Our support rates can be found and purchased at A support bundle doesn't have an expiry date. So whether we can do what you want within the bundle and a year later need further support, if there are minutes left on the bundle then there is no additional charge.

Our project rates for bigger developments can be found at and will involve a dedicated project consultant along with developers who will hold your hand through the development process.

If you want help building a solution for one of the Zoho Apps in the Zoho Suite, contact us on 0121 293 8140 (UK) or by email at You can also visit our website at

I regularly build and specialize in 2-way API integrations for Xero, Shopify and eBay.

Zoho Deluge: Push Multi-Select Picklist containing Commas from CRM to Creator

A very quick article on how to push a multi-select picklist from CRM to Creator.

We're trying to create a record in Creator off a button on the CRM Potential/Deal record. The CRM module has a multi-select picklist which will use commas to delimit but one of the options has a comma in its value.
// What I have in CRM:
{"My_MultiPicklist":["Option1","Options 2, 3"]}

// What Creator understands: FAILS
{"My_MultiPicklist":["["Option1","Options 2, 3"]"]}
  1.  // What I have in CRM: 
  2.  {"My_MultiPicklist":["Option1","Options 2, 3"]} 
  4.  // What Creator understands: FAILS 
  5.  {"My_MultiPicklist":["["Option1","Options 2, 3"]"]} 
With workaround .toString()
// What Creator understands: FAILS
{"My_MultiPicklist":["Option1","Options 2"," 3"]}
  1.  // What Creator understands: FAILS 
  2.  {"My_MultiPicklist":["Option1","Options 2",3"]} 

So the way to push this value over to Creator is by converting the list to a string... notably comma delimited:
// Reading CRM:
l_MyMultiPicklist = List:String();
l_MyMultiPicklist.add("Options 2, 3");

// Push to Creator:
m_CrmFields = Map();
m_CrmFields.put("My_MultiPicklist": l_MyMultiPicklist.toString(","));

// Yields ERROR: Failure, Invalid column value \"Options 2, 3\" specified
// i.e. Cannot match picklist option in Creator (Options 2 is split from 3)
  1.  // Reading CRM: 
  2.  l_MyMultiPicklist = List:String()
  3.  l_MyMultiPicklist.add("Option1")
  4.  l_MyMultiPicklist.add("Options 2, 3")
  6.  // Push to Creator: 
  7.  m_CrmFields = Map()
  8.  m_CrmFields.put("My_MultiPicklist": l_MyMultiPicklist.toString(","))
  10.  // Yields ERROR: Failure, Invalid column value \"Options 2, 3\" specified 
  11.  // i.e. Cannot match picklist option in Creator (Options 2 is split from 3) 

Solution: In the Creator picklist/dropdown options, change any comma to , then in your CRM code to create the record in Creator:
l_MyMultiPicklist = List();
for each r_PicklistOption in r_DealDetails.get("My_MultiPicklist")
	v_PicklistOption = r_PicklistOption.trim().replaceAll(",", ",",true);

// Yields: SUCCESS: Note the "," will display as a comma in both Creator and CRM.
  1.  l_MyMultiPicklist = List()
  2.  for each r_PicklistOption in r_DealDetails.get("My_MultiPicklist") 
  3.  { 
  4.      v_PicklistOption = r_PicklistOption.trim().replaceAll(",", ",",true)
  5.      l_MyMultiPicklist.add(v_PicklistOption)
  6.  } 
  7.  m_CrmFields.put("My_MultiPicklist",l_ProductCategories.toString())
  9.  // Yields: SUCCESS: Note the "," will display as a comma in both Creator and CRM. 
Category: Zoho :: Article: 719

Credit where Credit is Due:

Feel free to copy, redistribute and share this information. All that we ask is that you attribute credit and possibly even a link back to this website as it really helps in our search engine rankings.

Disclaimer: The information on this website is provided without warranty and any content is merely the opinion of the author. Please try to test in development environments prior to adapting them to your production environments. The articles are written in good faith and, at the time of print, are working examples used in a commercial setting.

Thank you for visiting and, as always, we hope this website was of some use to you!

Kind Regards,

Joel Lipman

Related Articles

Joes Revolver Map


Badge - Certified Zoho Creator Associate
Badge - Certified Zoho Creator Associate

Donate & Support

If you like my content, and would like to support this sharing site, feel free to donate using a method below:

Donate to Joel Lipman via PayPal

Donate to Joel Lipman with Bitcoin - Valid till 8 May 2022 3QnhmaBX7LQSRsC9hh6Je9rGQKEGNQNfPb
© 2022 Joel Lipman .com. All Rights Reserved.