- Car
- Notebook
- Mini-USB mouse (wired)
- Norton Ghost
- USB Drive for storage (backing up clients pc)
- USB Drive with drivers/software/portable apps
- USB Dongle connecting to an Internet Provider
- OS disks
- Document Templates:
- Service Agreement Template
- Computer Repair Invoice Template
- Documents:
- Service Agreement
- Electronic Newsletter
- Business Cards
- Extra RAM (to charge for)
- Extra Cables (again to charge for)
Service:
- Software installs at flat price
- Website development per hourly rate
- Computer repair per hourly rate
"I always had work order forms in duplicate. Right above the signature line was a BIG BOLD WARNING ABOUT LOSS OF DATA and “Check this box to have your data backed up for $75. Then, I’d charge them $150 for “forensic data recovery” with “no guarantees” – while recovering from the backup I’d made silently. I guess it’s part of the “underpromise/overdeliver” thing… but several customers were intensely relieved when I was able to “work my magic” and save their business/thesis/whatever.″
Rates:
- Charge nominal fee £20 /hour
- I bill in 20 minute increments
- If I have to visit, I add 30
- After hours, holidays and emergencies, added 20/hour
- Add 20 for restore disk
Questions for customers:
- What do you need to do?
- Last time it worked?
- Emails received since?
- Programs installed since?
- Alternative documents/programs to do this?
- Same errors on another computer?
- What are your workarounds?
Protocol for Troubleshooting:
- Check system properties for RAM and CPU speeds
- Reduce visual effects for increased performance during troubleshooting
- Note background and visual settings to restore after troubleshoot
- Run Task Manager and display “Performance” tab.
- Check user profile size. Recommended quarter of physical RAM (eg. x<500Mb for 2Gb RAM).
- Check local drives for disk space.
- All Programs > Accessories > System Tools > Disk drive cleanup tool.
- Check Windows Eventviewer for all errors.
- Versions of Microsoft Office installed?
- Printing:
- Can you print any other documents?
- Have you tried printing to another printer?
- Can you print from any other applications to that printer?
- When did you last print successfully?
How/where to advertise:
- Word of mouth
- Yellow pages
- Local business directories
- Local newspapers
- Local colleges/universities
- Local community organisations and buildings
Source(s):
- http://www.thepcguild.com/2009/12/featured/so-you-want-to-be-the-local-pc-repair-dude-tips-what-to-expect-resources/
