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Scripts, systems & field notes.

Practical solutions and technical notes from CRM platforms, workflow automation, APIs, databases and the systems around them.

2 entries / Zoho Desk

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Zoho Desk 05 Dec 2023 63058

ZohoDesk & ZohoAnalytics: Display Ticket Attachments in Analytics Report

A quick article with the code to download image attachments from a Zoho Ticket and then to upload the attachment to Zoho Analytics.

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Zoho Desk 20 Jul 2022 22569

Zoho Desk: Re-enable Desktop Notifications after clicking on "Not Now"

This is a quick article to re-enable desktop notifications after having been prompted initially and having clicked on "Not Now".

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Part of Something Bigger

My work sits within a wider delivery team at Ascent Business Solutions, recognised as a leading Zoho Premium Solutions Partner in the United Kingdom. Clients are supported by a team rather than an individual, covering everything from small technical fixes through to full Zoho CRM migrations and complex implementations. The team I manage focuses on API integrations between Zoho and platforms such as Xero, Shopify, WooCommerce and eBay, solving problems that are often undocumented or previously unsuccessful. Outcomes are measured in practical terms, including improved efficiency, scalable systems and clear returns, from helping new ventures grow into six-figure monthly operations to delivering rapid gains through streamlined payments and automated, data-driven processes.